FAQ

Will I get my money back if my holiday is cancelled due to a negative travel advice (cash refund guarantee)?

Yes! If your booking is cancelled by Sunweb due to a negative travel advice, you are entitled to our cash refund guarantee. As soon as we are notified about your holiday being unable to go ahead within two weeks before your departure, we will contact you via email.

All refunds will be returned directly to your bank account within 14 days.

View all the terms & conditions for the cash refund guarantee.

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My Sunweb

If you have booked a holiday with Sunweb, you will have a My Sunweb Account. You can view your invoice, pay for your holiday and download your tickets.

Email

Do you have a question? Send us an e-mail via our contact form.

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You can call us or send a WhatsApp message via the following phone number: +442031708206. We kindly ask you to only contact us if you are the main booker.

Monday - Friday: 8:30am - 5pm
Saturday: 9am - 4pm
Sunday: closed

During your holiday, 24 hour assistance will be available.

Our office is currently closed. See our opening hours for more information.

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If you have a question, we kindly ask you to only contact us if you are the main booker.

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