Cookie Policy
Cookies on our website
On Sunweb.co.uk cookies and similar techniques (hereinafter all referred to as cookies) are used by Sunweb Group UK Ltd., a private company with limited liability, with its registered office at 83 Victoria Street , SW1H 0HW in London, in the United Kingdom, and registered with the Chamber of Commerce under number 07306909. Sunweb Group UK ltd.. is active in the United Kingdom on behalf of Sunweb Group GmbH, with its registered office in Switzerland at Schützengasse 4 CH-8001 in Zurich, Switzerland. Sunweb Group GmbH also operates in Belgium, the Netherlands , France, Germany, Denmark and Sweden. See our privacy policy for further information.
Naturally we wish to inform you clearly of how Sunweb Group UK Ltd. uses cookies. Cookies are small files that are placed on your peripheral equipment by a website in order to remembercertain data during your visit to our website.
Cookies can be placed by us (first-party cookies) and also by another, third, party (third-party cookies). Sunweb uses several functional cookies that are needed to allow (the functionalities of) the website to work. For example to allow the online booking process to work, but also to keep your booked, viewed and saved holidays up to date in your ‘favourites’, together with your searches. We use analytical cookies in order to collect statistics and adjust our website (also by means of targeted recommendations) in line with the wishes and interests of the visitor, so that we can offer an optimum visitor experience. Those third parties also place cookies when playing YouTube videos and when making use of the Facebook login module. In addition, Sunweb also uses (third-party) advertising cookies (tracking cookies) that enable us to show you or actually not show you if you have indicated this, advertisements in the shape of banners on other websites, for example, after you have visited our website. This also makes it possible to create profiles and interest profiles. In principle, this is intended for advertisement and other services provided to us (Sunweb and other brands as operated by Sunweb Group), but third parties can also use cookies for their own purposes if they place them. For this, we match your email address or other identifying information (in a hashed format) with data from those advertising platforms. To determine our audience for a specific advertising campaign, we may use your booking details or the data we collect when you use our websites, mobile apps, or other digital media. In addition, the advertising platform may use the personal data it collects about you to compile a similar audience. This allows us to reach a new audience.
Settings and changes concerning cookies
Before cookies, other than functional cookies, are placed via the website, we ask for your consent via the cookie banner or the cookie module. If you agree to the placement of cookies, we will also allow third parties to place and read the information collected by their cookies. The performance and use of the cookies placed by these third parties are subject to the conditions and policy of these third parties.
You can always withdraw you consent for Sunweb by adjusting your cookie settings via this link:
The fact that your cookie choice is remembered by means of a functional cookie means that there is another possibility to withdraw your consent by removing cookies via your internet browser:
· Chrome
· Firefox
· Edge
· Opera
You can also set whether you wish to accept cookies via your internet browser. How you can set this can be found best via the Help menu in your internet browser. If you change the settings in your internet browser, there is a possibility that you will no longer be able to use several functions on our website. Certain cookies are necessary for the operation of the website.
If you do not agree to the placement of advertisement cookies, you can indicate this at Your Online Choices,and sometimes for each third party separately or to us.
Please note: if you have switched off (certain) advertising cookies for our website using one of these methods, we will no longer show you advertisements on the basis of your data that were collected using this method. It may happen that you see general advertisements from us.
Sunweb Group is using Google signals. Google signals are session data from sites and apps that Google associates with users who have signed into their Google accounts, and who have turned on Ads Personlization. You can turn off ad personalisation in your Ad Center:https://myadcenter.google.com/customize.
Our website uses the service "Kickbite", which is operated by Kickbite GmbH, Mehringdamm 32-34. 10961 Berlin (hereinafter referred to as "Kickbite"). Through Kickbite, it is possible for us to understand and improve the use of our online offering and the effectiveness of its design. With Kickbite, we can analyze the interactions and movement, as well as the course of visits to our website (so-called customer journey). Tracking technologies are used for this purpose. These help us to understand which areas of our online offering are particularly helpful for visitors and at which points users often get stuck or leave the website. As a result of this analysis, we can adapt and optimize our online offer. Kickbite does not use cookies for this purpose, but does use other tacking technologies, namely so-called device fingerprinting, which, however, does not store any data on the user's terminal device. In addition, Kickbite uses a so-called browser cache ID (_kbuid) and the hash value of the e-mail address, but not the actual e-mail address of the user. The processed data is only stored pseudonymously or anonymously and is not merged with other personal data about the user (name, address, etc.). In particular, this involves an IP address collected during a website visit but only stored in abbreviated form. The service also collects the following personal data of visitors: user agent information (browser, operating system, device), user ID (only for users who log in to the website), user events (pages visited, URLs, referring page and link), events (e.g. "add to cart"), order ID (only for conversion events), order amount (only for conversion events). If you came to our website via Google ads - your Google visitor ID and - if you came to our website via Facebook ads - your Facebook visitor ID will also be recorded, which Kickbite takes from the cookies of Google and Facebook respectively. For more information on Kickbite's privacy policy, please visit https://www.kickbite.io/use-kickbite-privacy-policy.
Information privacy
Insofar as we also use cookies to process your personal data, we would like to refer you to our privacy policy for more information, such as about your privacy rights.
Changes
We would like to provide you with information in the best way possible and we may therefore improve this cookie policy from time to time. You should therefore view this page every now and then for the best information. This cookie policy was updated most recently on 07-03-2023.
Contact
We are pleased to receive your questions and comments with respect to this cookie policy. You can also leave your questions or comments about our cookie policy by contacting our Customer Service department.