FAQ

I forgot something on destination, what can I do?

Sunweb cannot be held responsible for missing luggage. If you have forgotten something on destination, please contact us via lostandfound@sunwebgroup.com. Please provide us with a clear description of the lost object, the location where it was lost and your booking number.

We charge €30 administration costs for this, regardless of whether your belongings have been found or not. Any shipping costs are not included.

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My Sunweb

If you have booked a holiday with Sunweb, you will have a My Sunweb Account. You can view your invoice, pay for your holiday and download your tickets.

Email

Do you have a question? Send us an e-mail via our contact form.

Call or WhatsApp us!

You can call us or send a WhatsApp message via the following phone number: +442031708206. We kindly ask you to only contact us if you are the main booker.

Monday - Friday: 8:30am - 5pm
Saturday: 9am - 4pm
Sunday: closed

During your holiday, 24 hour assistance will be available.

The waiting time might be a little longer than you would normally expect from us.

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If you have a question, we kindly ask you to only contact us if you are the main booker.

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