FAQ

Can I book a holiday without a lift pass?

If you want to book one of our accommodations a lift pass is usually included in the price. You can find this information at the bottom of the price overview of the accommodation. If you do not want to book a lift pass, then you can state this during step 1 of your booking. In step 2 of your booking the discount will be calculated into the price.

Did you already book your holiday? You can easily change your lift pass via My Sunweb.

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Sorry that you could not find the answers that you are looking for. Please email info@sunweb.co.uk and one of our agents will reply ASAP.

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My Sunweb

If you have booked a holiday with Sunweb, you will have a My Sunweb Account. You can view your invoice, pay for your holiday and download your tickets.

Email

Do you have a question? Send us an e-mail via our contact form.

Call or WhatsApp us!

You can call us or send a WhatsApp message via the following phone number: +442031708206. We kindly ask you to only contact us if you are the main booker.

Monday - Friday: 8:30am - 5pm
Saturday: 9am - 4pm
Sunday: closed

During your holiday, 24 hour assistance will be available.

The waiting time might be a little longer than you would normally expect from us.

Facebook

Add us on Facebook to stay up to date with the latest competitions and updates from the slopes. During office hours, our agents are here to help.

If you have a question, we kindly ask you to only contact us if you are the main booker.

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