FAQ

When does the half/full board or all inclusive start?

The meal plan always starts on the day of arrival with dinner and ends on the day of departure with breakfast.

Due to flight times, you may not be able to use dinner on the arrival day or breakfast on the day of departure. If this occurs, Sunweb can not reimburse you.

It can also happen that you arrive early at your destination or depart late on the last day. If you want to use your board for a longer period of time, you can arrange this on site. Keep in mind that most of the times this is arranged for a fee. Unfortunately, Sunweb cannot arrange this for you.

Yes, this was helpful / No, I still need help

Thanks for your feedback.

Thank you for your help in improving our service!

Sorry that you could not find the answers that you are looking for. Please email info@sunweb.co.uk and one of our agents will reply ASAP.

Are you still looking for answers to your questions?

My Sunweb

If you have booked a holiday with Sunweb, you will have a My Sunweb Account. You can view your invoice, pay for your holiday and download your tickets.

Email

Do you have a question? Send us an e-mail via our contact form.

Call or WhatsApp us!

You can call us or send a WhatsApp message via the following phone number: +442031708206. We kindly ask you to only contact us if you are the main booker.

Monday - Friday: 8:30am - 5pm
Saturday: 9am - 4pm
Sunday: closed

During your holiday, 24 hour assistance will be available.

The waiting time might be a little longer than you would normally expect from us.

Facebook

Add us on Facebook to stay up to date with the latest competitions and updates from the slopes. During office hours, our agents are here to help.

If you have a question, we kindly ask you to only contact us if you are the main booker.

VIEW PAGE