FAQ

Can I transfer my voucher to someone else?

Yes, the main booker can transfer a voucher to someone else.

The voucher is always issued in the name of the main booker. He/she is financially responsible for the holiday and therefore also for the voucher.

Please note that when you use the voucher, we request multiple verification details from the main booker. In addition, the main booker always receives an email when the value on his voucher changes.

As the main booker, do you notice that there is a change to your voucher without your permission? Then contact us within 14 days.

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My Sunweb

If you have booked a holiday with Sunweb, you will have a My Sunweb Account. You can view your invoice, pay for your holiday and download your tickets.

Email

Do you have a question? Send us an e-mail via our contact form.

Call or WhatsApp us!

You can call us or send a WhatsApp message via the following phone number: +442031708206. We kindly ask you to only contact us if you are the main booker.

Monday - Friday: 8:30am - 5pm
Saturday: 9am - 4pm
Sunday: closed

During your holiday, 24 hour assistance will be available.

The waiting time might be a little longer than you would normally expect from us.

Facebook

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If you have a question, we kindly ask you to only contact us if you are the main booker.

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