FAQ

Are transfers included with flight packages?

No, transfers are not included. You can book a shared transfer in the first booking step or via My Sunweb until 7 days before departure. This applies to flight packages only.

Unfortunately, we cannot offer a transfer if the booking with flights is made within 8 days before departure.

Information about your transfer will be sent to you together with your travel documents 10 days before your departure date. All transfers are shared.

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My Sunweb

If you have booked a holiday with Sunweb, you will have a My Sunweb Account. You can view your invoice, pay for your holiday and download your tickets.

Email

Do you have a question? Send us an e-mail via our contact form.

Call or WhatsApp us!

You can call us or send a WhatsApp message via the following phone number: +442031708206. We kindly ask you to only contact us if you are the main booker.

Monday - Friday: 8:30am - 5pm
Saturday: 9am - 4pm
Sunday: closed

During your holiday, 24 hour assistance will be available.

The waiting time might be a little longer than you would normally expect from us.

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If you have a question, we kindly ask you to only contact us if you are the main booker.

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