FAQ

Where and when can I see my flight times?

If your flight times are known, you will see them when you book your holiday. After booking, you can also find the flight times in My Sunweb under the "Flights" section or in the Sunweb app.

Flight times are shown as soon as they are available. Don’t see any flight times yet? You will find them in My Sunweb or the Sunweb app no later than 6 weeks before departure.

Flight times are always subject to change. If the flight times change, we will inform you by email.

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My Sunweb

If you have booked a holiday with Sunweb, you will have a My Sunweb Account. You can view your invoice, pay for your holiday and download your tickets.

Email

Do you have a question? Send us an e-mail via our contact form.

Call or WhatsApp us!

You can call us or send a WhatsApp message via the following phone number: +442031708206. We kindly ask you to only contact us if you are the main booker.

Monday - Friday: 8:30am - 5pm
Saturday: 9am - 4pm
Sunday: closed

During your holiday, 24 hour assistance will be available.

The waiting time might be a little longer than you would normally expect from us.

Facebook

Add us on Facebook to stay up to date with the latest competitions and updates from the slopes. During office hours, our agents are here to help.

If you have a question, we kindly ask you to only contact us if you are the main booker.

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