You can only book a holiday directly with Sunweb and not with a travel agent. You can make your booking online via our website or over the phone. The fastest and cheapest way is to book via our website. You book your holiday directly in our system where you will see an overview of the exact same availability as our staff at the contact center. You will receive a confirmation via email directly after making a booking.
If you want to make a change to the booking or add extra services to the booking, most of the times you can change this yourself via My Sunweb.
Sunweb works with fluctuating prices based on the dynamics of supply and demand. This means that the price of packages can change each day due to changes from suppliers and airlines. To see the most updated prices, please check our website.
- If you book a flight-inclusive package holiday, you will be requested to pay for your ski holiday in the booking steps in order to confirm your reservation.
- If you book a self-drive ski holiday, your deposit is payable once your booking is confirmed and you have received your invoice. Your deposit is not required during the online booking process.
When you have given all the details and have received a booking number for a self-drive ski holiday we will regard this as a confirmed reservation. In the case of changes or cancellations our terms and conditions will be in effect. So please take into account that a change or cancellation always includes additional costs. In 'My Sunweb' you can review all kinds of information about your booking, like the status of your payment. It is also an easy way to read about your destination and accommodation and to settle online payments. If we have your email address you will receive an email with your log in name and password within 24 hours of making your booking. With this information you can log on to 'My Sunweb'. If flights are included in your booking, you will be required to pay for these in addition to the standard deposit, before your booking is confirmed
The prices listed on www.sunweb.co.uk are per person and based on standard occupancy of the accommodation. For apartments this is the occupation listed in the price table and for hotels this is on the basis of a 2-persons bedroom. The prices can fluctuate during the season. Discount for children and a discount for an extra bed can not be given together. The listed prices of these local costs are an indication and can differ from the real price. If changes occur in any of the mentioned components Sunweb has the right to calculate these costs into the total price.
After you have made the self-drive booking you will receive a confirmation and the payment terms and conditions. The deposit needs to be paid within seven days after booking. Please note that although there is a seven day window to pay the deposit, your booking is automatically confirmed. This means that even if you do not pay the deposit, cancellation fees will apply if you decide not to go on holiday.
On the invoice you will find the exact amount of the deposit for your booking. The remaining payment needs to be made six weeks prior to departure. Please keep to the amounts and the terms as stated on the invoice. If you book within six weeks prior to departure you are required to pay the total price all at once.
If flights are included in your booking, you will be required to pay for these in addition to the standard deposit, before your booking is confirmed. You will be requested to pay this amount as part of booking step 4. If you book your holiday within 6 weeks of departure, the full amount will be payable to confirm your holiday.
30% of the holiday price = deposit
The general deposit payment is 30% of the holiday price, and is due as soon as the invoice has been issued. The remaining amount is to be paid to Sunweb 6 weeks prior to departure at the very latest. If you book a holiday with a departure date within 6 weeks time you need to pay the entire sum as soon as the invoice is received.
100% of the flight price + 30% of the other package elements = deposit
If flights are included in your booking, you will be required to pay for these in addition to the standard deposit, before your booking is confirmed. You will be requested to pay this amount as part of booking step 4. If you book your holiday within 6 weeks of departure, the full amount will be payable to confirm your holiday.Each cruise line has its own payment terms. These payment conditions are not the same as Sunweb's payment terms and apply when purchasing a cruise holiday. On our Questions & Answers page you will find more information about the payment terms.
If you book a ski holiday that includes flights, you must pay a deposit with Visa, Mastercard, or Trustly (instant bank payments) to secure your booking. You can also pay the outstanding balance with conventional online banking/bank transfers. Following your booking, you will receive a confirmation email with a 'My Sunweb' access code. In My Sunweb, you can pay any outstanding balance or check the status of your payment.
When we have received the payment we will send you the travel documents approximately one week prior to departure. These documents include all details regarding your journey, your address abroad, etc.
Receiving the tickets via your email is an easy, fast and cheap way to get hold of your travel documents. You can print the tickets at home. With the printed copy of your flight ticket you can check in for your flight and with the printed copy of your accommodation voucher you can check into your accommodation. So checking in with a self printed ticket works the same way as with the tickets we print ourselves.
In many hotels it is possible to book a one person bedroom. You can find the prices on this website. Apartments cannot be booked by one person.
The person booking the holiday for themselves as well as any other participant included in the booking carries the main responsibility. All correspondence proceeds via the address of the party leader. Changes and cancellations need to be reported in writing by the party leader.
If you want to make a change to the booking or add extra services to the booking, please email or call Sunweb. Most the of the time, it is possible to upgrade lift passes, add ski/board equipment along with ski lessons up to 72 hours before departure but in some cases this will not be possible. Please contact Sunweb as the conditions can change per destination and/or departure date. The email address is info@sunweb.co.uk and the telephone number is +442031708206. If you need to cancel a booking, standard cancellation policies will apply.